Getting Help from our Support Team

If you have searched our Online Help and are not able to find the answer to your query, it is probably time to talk to a real person.

Meet the support team

Lulu_rose_web
Vince
Lulu Rose
Senior Support Specialist
P. 0508 932 748 ex 1
E. support@zeald.com
Vince Olamit
Support Specialist
P. 0508 932 748 ex 1
E. support@zeald.com
Max Macauyag
Support Specialist
P. 0508 932 748 ex 1
E. support@zeald.com

Talk to us, or email us

We’re also still accessible the old-fashioned way, on the phone or via email:Talk to our support team
Email: support@zeald.com
Free phone: NZ – 0508 932 748         AUS – 1800 224 032
Live chat: Support Team Live Chat

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Business hours: 9am-5pm Monday – Friday (NZ time)

What to do in an outage

We take outages very seriously. We do our very best to avoid serious outages and are continually working to improve reliability. Unfortunately sometimes outages do happen. Be prepared for an emergency before it happens. What to do in an outage

After hours support

Zeald offer a 24/7 paid after hours support service, just incase there is something that can’t wait for the next working day. Learn about our Paid after hours support service

Perhaps you are not happy?

We can’t make everyone happy all of the time, but we will definitely do our very best to. If you have a problem, we need to know so we can work it out talk to Support and they will do their best to help, or pass your message on to the best person available.

Finding the answers

Helping you get answers to your website questions is Support’s number one concern. At Zeald, Support is more than one person telling you what to do. Support at Zeald is an entire system.
Learn how to find the answers

Service levels

Phone: When you call you will get through 80% of the time, that is our answer rate target. If the phones are busy, you can choose to hold or leave a message. If you leave a message, we will call you back within 3 business hours.
Email us: support@zeald.com during business hours and we will respond on the same day.
Leave a comment in our help files: We promise an 8 business hour response for any comments posted in our online help.
Change requests:  3 working days to respond to any website issues logged for our development team to investigate. In most cases we will have fixed the problem or advise you of a solution. On occasion our developers may have difficulty replicating the website issue or require more information.

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