Unsubscribing to our mailing list
All Zeald clients are automatically subscribed to the mailing list. However, should you wish to stop receiving marketing email notifications from us, follow the instructions below to unsubscribe ...
Managing Customer details
When a customer signs up, completes an order, or submits an enquiry, their names and details are added to your website’s database. You can add, review, manage and delete customers and ...
Can you provide me with an FTP Access?
Zeald does not provide FTP access to be able to edit the pages of the website. Because your website is running on a content management system, all editing of content is done via the web interface ...
What are Sitemaps?
What is a sitemap? A sitemap is a file where you can list out all the webpages of your website to let search engines like Google know about what your website contains. When you submit your ...
WordPress website and plugin updates: What to do
Zeald runs updates on both the WordPress CMS and installed plugins proactively at the backend to guarantee minimal to no disruptions while you run your website. This means that your WordPress ...
Receiving an Email Scam
Often, you may receive unsolicited emails such as this: Hi website.co.nz, My name is Alex, I’m a Search Specialist and was doing research for another client when I came across your site. ...
What is the Zeald monthly subscription fee for?
Many people compare our monthly subscription costs with simple hosting costs provided by a traditional website hosting company, BUT we actually offer a whole lot more than just hosting. What the ...
Pricing for changes on your website
1. Price changes on bug fixes or customisation If it is a bug, you will not be asked to pay for any of the work involved to fix things. If it is a preference and not a bug, our team can help by ...
Changing the design of your site
As web trends change rapidly, it’s important that your website is able to keep up with the pace. Hence, a design overhaul is a crucial investment you need to consider if you want to see a ...
Dealing with website issues
Zeald stands by the quality of its work and provides a warranty for it as set out in our Terms of trade, which you have agreed to and accepted. However, as web technologies are rapidly changing ...
How to clear cookies and cache
Often, issues on your website can be caused by corruption of your session, old file caches, and other problems that can be resolved by clearing your browser’s cookies and cache. How to do ...
Features, website issues & Customisation
Sometimes the website solution you have doesn’t do everything that you would like it to do There are 4 possible solutions: 1. You may already have the function You may already ...
Remote support – Screen share
It is a quick and simple process, that allows Zeald support to connect to your computer to identify and solve problems. You just need to download a small file which runs immediately without ...
User pays After-hours support
Zeald provides a free support service between New Zealand working hours 9-5pm Monday to Friday excluding public holidays. Outside these hours Zeald offers a user pays after-hours support service ...
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