Zeald will be on break for the Christmas holidays. Our last day is Friday the 22nd of December, and we will return on Monday the 15th of January, 2024.

While most of the team will switch off, key staff members will still be available to assist with any urgent support requests over the holiday period.

Support Team Holiday Hours 

Non-statutory holiday dates – availability

Our Support team will be available on the following non-statutory holiday dates and times by phone and email.

• Friday 29th of December 2023 – 11am to 5pm
• Friday 5th of January 2024 – 11am to 5pm
• Monday 8th to Friday 12th of January 2024 – 11am to 7:30pm

Call 0508 932 748 (NZ), 1800224032 (AU) or email support@zeald.com

All other dates over this holiday / closedown period will be covered according to the emergency User-Pays After-Hours Support Process, as outlined below.

Statutory holidays, other dates, and weekends

Our emergency support line will be available should you experience any urgent issues with your website.

User-Pays After-Hours Support Process – click here to view

• Saturday 23rd of December – Thursday 28th of December 2023
• Saturday 30th of December – Thursday 4th of January 2024
• Saturday 6th of January – Sunday 7th of January 2024
• Saturday 13th of January – Sunday 14th of January 2024

Call 026113320 or our free phone number 0508 932 748 ext 9 to speak to the after-hours answer service. If you are calling from outside of New Zealand then the number is +6426113320.

Pre-Christmas website support

To ensure a smooth holiday period and reduce the chance of issues, we avoid releasing major changes in the week leading up to Christmas, such as:

• new websites or redesigns
• major change requests
• new campaigns

If you do have a need to launch something during this time period please let us know well in advance so that we can book the necessary work.

The last day for launching websites is the 15th of December, to allow time to complete post-launch checklists and QA to ensure everything is working before the Christmas holiday period.

Our normal website build and other services will recommence when we return on Monday 15 January.