Zeald will be closed for the Christmas holidays. Our last working day will be Tuesday, December 24, and we will return on Monday, January 20, 2025.

While most of the team will be taking a break, essential team members will remain available to assist with any urgent support requests throughout the holiday period.

Support Team Holiday Hours 

Non-statutory holiday dates – availability

Our Support team will be available on the following non-statutory holiday dates and times by phone and email.

• Friday, January 3, 2025 — 11:00 a.m. to 5:00 p.m.
• Wednesday, January 8, 2025 — 11:00 a.m. to 5:00 p.m.
• Monday, January 13 to Friday, January 17, 2025 — 11:00 a.m. to 7:30 p.m.

Call 0508 932 748 (NZ), 1800224032 (AU) or email support@zeald.com

All other dates during the holiday/closedown period will be managed in accordance with the Emergency User-Pays After-Hours Support Process, as outlined below.

Statutory Holidays, Other Dates, and Weekends

Our emergency support line will remain available for any urgent website issues that may arise during these times.

User-Pays After-Hours Support Process – click here to view

• December 27, 2024 (Friday)
• December 28–29, 2024 (Saturday–Sunday)
• December 30–31, 2024 (Monday–Tuesday)
• January 4–5, 2025 (Saturday–Sunday)
• January 6–7, 2025 (Monday–Tuesday)
• January 9–10, 2025 (Thursday–Friday)
• January 11–12, 2025 (Saturday–Sunday)

Call 026113320 or our free phone number 0508 932 748 ext 9 to speak to the after-hours answer service. If you are calling from outside of New Zealand then the number is +6426113320.

Pre-Christmas Website Support

To ensure a smooth holiday period and minimize potential issues, we refrain from releasing major updates during the week leading up to Christmas. This includes:

• New websites or redesigns
• Major change requests
• New campaigns launches

If you need to schedule any of these during this period, please let us know well in advance so we can plan and allocate the necessary resources.

Our final day for launching websites will be December 16, allowing time to complete post-launch checklists and quality assurance to ensure everything is fully functional before the Christmas holiday.

Our regular website development and other services will resume when we return on Monday, January 20, 2025.